Process Improvement

Problem
Multi-million “work in progress” not invoiced
Cash flow issues
Results/improvement needed quickly.

Our Approach
Agree outcomes needed with senior management.
Designed custom workshop to identify process issues
Trial workshop identified multiple process issues for resolution
Worked with local management to address local process issues and roll-out workshop further
Workshop repeated across country identifying local issues

Environment
Commercial logistics maintenance
Applicable to all

Results
Work in progress target achieved within 6 months
Great customer feedback
Adapted to suit other issues within the business