Process Improvement (Lean)
A lot of time and effort can be wasted on “fixing” issues or correcting other people’s work so that the customer gets the right result. Sometimes mistakes get through, and that leads to even more problems. Effective organisations fix the cause and avoid having to fix the errors. This leads to greater productivity, lower costs, and better value.
Fixing problems can seem “too hard” when you don’t know where to start. The solution might be obvious, but how do you get everyone onside and working together? How do you know the cause is fixed permanently? On this course, you’ll be guided through how you can eliminate waste using the lean approach and how to solve problems using five simple steps. It’s a practical approach that is easy to apply to any situation, including administration, services, and manufacturing.
 |  |  |
| Leadership | 5S & Visual Controls | Quality Tools |
| Active leaders need to model the way and focus on eliminating the causes of problems, rather than expediting and fire-fighting to overcome issues. We’ll show you how a structured approach to management and focusing on quality can inspire the team to resolve issues. The result is productivity increases from the “hidden factory”. | If you can see a problem, then you can work on it. If you can define the problem, then you’re likely already 90% of the way to fixing it. Learn the simple techniques that will highlight the issues, prevent most problems, and improve productivity as a result. | Defining a problem always seems simple, but we have a tendency to jump to solutions based on our biases. Learn the structured but simple techniques to harness your teams’ knowledge and insights to identify the root cause and permanently fix the problem. |
 |  |  |
| Waste Elimination | Problem Solving | Creative Solutions |
| Waste lurks in every process and every job. Identifying it is often challenging, so we’ll teach you how to see the waste and the techniques to eliminate it. | Use the five-step process to solve the right problem using the right tools in the best possible way, then ensure it has been permanently resolved. | Sometimes the solution isn’t obvious so we need to be a bit more creative. Creative thinking is a skill, like leadership, so it can be taught. You will learn the structured techniques that ensure your team can solve even the most difficult problems quickly. |
Course options
The course is typically run over two days and is configured to suit your particular needs.