Conversational Capacity®
Navigating challenging situations and high-stakes conversations takes active listening skills and awareness of psychological reactions to conflict. Minor misunderstandings, frequently caused by miscommunications between people with different perspectives, can have significant workplace impacts.
Blanchard’s Conversational Capacity® teaches people how to engage in constructive, learning-focused dialogue when challenging topics or conflicts arise so they can make informed decisions and find the best solutions, even under high pressure.
See The Light is accredited to deliver this course in New Zealand.
This one-day course is recommended as a basic building block for the team looking to improve performance together. Team members may be unaware of the impact their behaviours or body language has on the message they are trying to deliver. Equally, we might take offence at an innocuous phrase and stop listening. Increasing our conversational capacity is a key step in ensuring effective communication during high-stress situations when you most need everyone to collaborate effectively.
Course Options
In Person – 1 Day Instructor-led Course – for maximum impact
Virtual Instructor-led Course – for those who work in the virtual world
Public courses are available, and we recommend in-house programmes for the maximum impact