Custom Training Workshops

Problem
New initiative for a major healthcare provider.
Aim of the program was to improve the effectiveness and efficiency of staff so that patients receive better care from the existing resources.
Needed a custom module developing to focus on total quality management AND the application of lean.

Our Approach
Jointly developed a special programme.
Developed the programme over time to best suit the medical environment and teaching approach.
Delivered this module in addition to a standard project management module.
Additional coaching sessions were provided for the students on their chosen projects.

Environment
Medical – wards and back office.

Results
High pass rate on the diploma course (100% of students that submitted).
Tremendous feedback from attendees – rating of 80% for overall module effectiveness.
Great anecdotal feedback from management – benefits from the projects delivered are easily paying for the course costs.