Fonterra - Operational Excellence

Problem
Functional / silo thinking producing local optimum performanceTypical Workshop.
Costs incurred in other parts of the business.
Poor communications across / between functions.
Loss of market share.
Lack of customer focus.

Our Approach
Form cross-functional teams to resolve issues that were limiting performance.
Educate teams on a structured method for approaching problem resolution.
Work with the local leaders to help them develop a local plan.
Coach leaders over practical issues.
Commercial support to measure the impact.

Environments
Huge variety!
FMCG, operational.
Office, planning.
Logistics / warehousing.
Transport.

Result
$15 million benefit delivered in 2 years.
Project cost $7 million.
Capability improvement (ability to deliver future improvements).
Value stream approach now reflected in a changed organisation structure.

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Business transformation requires a blend of a range of skills - programme management, change management, training, facilitation, process design and so on. We have practical experience in all these areas.